1. All products are shipped from our fulfillment facilities located in the United States. Although orders are dispatched from the United States, we are not limited to domestic deliveries and may ship to eligible international destinations where our shipping services are available.

2. All orders are processed on the same day after successful payment verification. Orders placed on weekends, holidays, or during exceptional circumstances may require additional verification before shipment if necessary.

3. Standard delivery generally requires approximately 2 business days after the order has been shipped. Actual delivery times may vary slightly due to weather conditions, carrier operations, destination requirements, or other circumstances beyond our reasonable control.

4. We primarily use well-established United States shipping carriers, including USPS (United States Postal Service), UPS (United Parcel Service), and FedEx. The shipping carrier will be selected based on the destination, package characteristics, and operational requirements.

5. Shipping charges are calculated during checkout based on the delivery destination, shipping method selected, package weight, and other applicable shipping factors. Customers are responsible for providing complete and accurate shipping information before placing an order.

6. If a shipment is delayed, lost, or damaged during transportation, customers should contact us promptly at:

support@mantletwine.shop

We will work with the shipping carrier to investigate the issue and assist in reaching an appropriate resolution.

7. Customers are responsible for any additional customs duties, import taxes, clearance fees, or similar government charges that may apply to international shipments, unless otherwise required by applicable law or expressly stated by us.

8. If a package cannot be delivered because of an incorrect address, refusal of delivery, or failure to collect the shipment, additional shipping costs incurred for reshipment may be the responsibility of the customer.

9. Due to sustained losses, the merchant has decided to clear out stock at a loss.