1. We want every customer to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 calendar days from the date your order is delivered.
2. To be eligible for a return, the product must be unused, in its original condition, and returned with all original packaging, accessories, manuals, and any other items received with the order. Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
3. Before returning any item, customers must contact our customer support team at:
support@mantletwine.shopReturn instructions will be provided after the request has been reviewed and approved.
4. Customers are responsible for the return shipping cost if the return is requested because of personal preference, an incorrect purchase, ordering the wrong item, no longer wanting the product, or providing an incorrect shipping address.
5. If the return is approved because the customer received a defective product, a damaged product caused during transportation, or the wrong product due to our error, we will be responsible for the reasonable return shipping cost.
6. After the returned product is received and inspected, we will notify you of the inspection result. If the return is approved, the refund will generally be processed within approximately 3 business days. The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
7. Original shipping charges, expedited shipping fees, or other optional service fees are generally non-refundable unless otherwise required by applicable law or the return is the result of our error.
8. Returns that do not meet the requirements of this policy may be refused or may only qualify for a partial refund where permitted by applicable law.
9. Due to sustained losses, the merchant has decided to clear out stock at a loss.